Terms of service
Welcome to the www.tarishea.com website (the “Website”) Terms and Conditions. Tarishea (we”, “us” or “our”) provide the product and services listed on this Website.
Your use of this website is governed by these terms and conditions set out below. You agree to be bound by the terms and conditions set out on this website by using any part of this website, completing your customer registration with us and/or placing an order.
About Tarishea
Tarishea is a company licensed and incorporated in the United Kingdom(UK) with its Business Address at Rosewood 25 Stag Lane, Chorleywood ,WD3 5HP
Company Registration Number:
We produce a range of products specially sourced from natural shea base , essential oils and natural soap which are specifically hand textured and produced to nourish and care for your skin and hair.
Definitions
Ø 'Tarishea.com' means Tarishea UK LTD, any connected organisation that actually supplies goods ordered by you and any successor to its business
Ø 'working day' means every day of a calendar year apart from weekends and statutory and Bank holidays;
Ø 'us' means Tarishea.com and you together; and
Ø 'you' and 'your' means the person ordering goods under these terms and conditions.
Product Description
Tarishea.com will take all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on our website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.
Pricing
The prices payable for products that you order is as set out in our website.
Our delivery service is available at an extra cost to you. This costs may vary and may be subject to import taxes.
The Contract Between Us
Tarishea.com (Trading as Tarishea UK Limited) must receive payment of the whole of the price for any product that you order before your order can be accepted and processed. Once payment has been received Tarishea.com will confirm that your order has been accepted by sending an acknowledgment/confirmation email to you at the email address you provide upon registering with us or placing an order on our website. This email shall contain a confirmation reference/order number and the value of your order which has been debited to the credit/debit card provided for payment by you.
Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the procedures of order Cancellation section of the Site, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy & Procedure.
If you require a VAT invoice, please email us at hello@tarishea.com
Complaints
You may contact us if you require any information regarding your order(s) or to make a complaint with respect to our products and services by sending in an email to hello@tarishea.com
We are open from 9.00am to 5.30pm, Monday to Friday, except on Bank Holidays.
We may not accept your order if an item you have ordered is out of stock; or we are unable to obtain authorisation for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time.
If we are unable to fulfill your order following our order acknowledgement, we will contact you by email or telephone advising you of this.
Order Cancellation and Return Policy
a) You may withdraw your order for goods at any time up to the end of the seventh (7th) working day after receipt of goods. You do not need to give Tarishea.com any reason for withdrawing your order nor will you have to pay any penalty.
b) To withdraw your order you must notify Tarishea by emailing our customer service support desk at hello@tarishea.com
c) Should you wish to cancel your order before it has been dispatched, please contact our customer service support on hello@tarishea.com .
If you have received the goods before you withdraw your order you must return them to the following address:
Tarishea
Rosewood
25 Stag Lane
Chorleywood
WD3 5HP
d) Once you have notified Tarishea.com that you are withdrawing your order, any sum debited to Tarishea UK Ltd. from your credit/debit card will be re-credited to your account as soon as we have received the goods back; and in any event within 30 days less commissions
e) Goods that have been opened or tampered with will not be accepted.
Delivery Of Goods
A. Tarishea.com will deliver the goods ordered by you to the address you have provided to us for delivery at the time you place your order.
B. Delivery will be made as soon as possible after your order is accepted and in any event within a maximum of 20 days of your order.
C. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk and Tarishea.com will not be liable for their loss or destruction.
Liability
Our liability conditions are as follows: -
A. If you have not receive the goods ordered within 20 days of the date on which you ordered them, you must notify Tarishea.com in writing at hello@tarishea.com
B. Upon receiving a notification, Tarishea UK Ltd. will refund the amount paid for the product at the point of order after due investigation for delivery failure has been conducted and confirmed as due to our negligence.
This does not affect your statutory rights as a consumer
Our customer service support team aim to respond within 24hours confirming that your complaint has been received and outlining the proposed level of action we intend to take in addressing your complaint. Please note in our efforts to ensure a high level of customer service, all complaints are dealt with as priority.
Distance Selling Regulations
Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website per our Terms and Conditions within seven days of delivery of the goods.
Customers will also be entitled to a full refund provided goods are returned in good and marketable condition.
To cancel, you can contact us hello@tarishea.com or write to us, quoting your order number/reference number.
Purchasing Products For Redistribution
1. Where our products are purchased and resold or redistributed, and where the products have been received in good condition by the reseller or distributor, Tarishea (UK) Ltd. will not accept responsibility for any damage to goods during onward transit. It is the responsibility of the purchaser to ensure that products, which are resold or otherwise redistributed, are suitably packaged.
2. The reseller may not repackage the product, remove or replace the Tarishea.com labels under any circumstances.
3. If there is an error or any other delivery problem in respect to the products ordered, you must notify us in writing within 7 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.
Intellectual Property (IP)
All of Tarishea’s product and services available on the Website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (the “Content”) is the property of Tarishea UK Ltd. and protected by UK and international copyright laws.
You may not copy, modify, distribute, display or license the content unless you are granted explicit written permission.
The trade marks, logos, and service marks displayed on the Website (collectively, the “Trade Marks”) are protected by UK and international trade mark laws. All other Trade Marks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us
Licence
We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Website. Please note that you may not frame or utilise framing techniques to enclose the Website or any portion thereof without our prior written consent.
The limited licence set forth in this section does not include the right to:
1. modify or download the website or its contents (except caching or as necessary to view content);
2. make any use of the website or its content other than personal use;
3. create any derivative work based upon either the website or its content;
4. collect account information for the benefit of another party;
5. use any meta tags or any other “hidden text” utilising our name or the trade marks without our express written consent; or
6. use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the website for personal, non-commercial use only. A website that links to our website may:
a) link to, but not replicate, our Content;
b) not imply that we are endorsing such website or its services or products;
c) not misrepresent its relationship with us;
d) not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages;
e) not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions;
f) not use any trade mark without express written permission; and
g) not link to any page of the Website other than the home page. We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.
Any unauthorised use by you of the website terminates the limited licence herein provided without prejudice to any other remedy provided by applicable law.
Indemnity
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable legal fees, resulting from any third-party claim, action, or demand resulting from your use of the Website. You also agree to indemnify us for any loss, damages, or costs, including reasonable legal fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
Disputes
To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to the website and any purchase by you of any product from Tarishea.com shall be submitted to confidential arbitration in London, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in the English Courts, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the International Chamber of Commerce. The arbitrator’s award shall be binding and may be entered as a judgement in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the Website shall be submitted to an appropriate court or other judicial body in London,UK.
General Terms of Use
You acknowledge and agree that these Terms and Conditions, together with our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the website and any purchase by you of any products from Tarishea.com, and supersede and govern all prior proposals, agreements, or other communications.
If any provision of these Terms and Conditions is held to be illegal, invalid or unenforceable in whole or in part, then these Terms and Conditions shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms and Conditions by Tarishea UK Ltd. shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms and Conditions.
No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and Conditions and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms and Conditions are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms and Conditions as regards any of the times, dates and/or periods mentioned herein.
Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us.
We reserve the right to change these Terms and Conditions at any time and we encourage you to revisit these Terms and Conditions periodically to ensure that you are at all times fully aware of our Terms and Conditions. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms and Conditions.
We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.
We reserve the right to refuse to supply our products to any person for any reason whatsoever, to withdraw any product from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our withdrawing of any product from this Website whether or not such product have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
If you have any questions regarding these Terms and Conditions, please contact us by email at hello@tarishea.com
Governing Law
Your use of this Website and any purchase by you of any product from Tarishea.com shall be governed by English law and the English Courts shall have jurisdiction to resolve any issues between parties.